UKG Advance Scheduling & Forecasting – Canadian QSR
Clients
Canadian QSR
Services
UKG
Date
1 November 2025
Introduction
For quick service restaurants (QSRs), optimizing labor scheduling in response to fluctuating customer demand is critical to balancing cost and experience. Day7 partnered with a large Canadian QSR chain operating 300 locations and 8,000 employees to deploy UKG’s Advanced Scheduling & Forecasting capabilities—dramatically improving labor resource utilization.
Overview
While foundational timekeeping and accruals were established, scheduling remained highly manual and spreadsheet-driven. This led to suboptimal staffing with frequent understaffing or overstaffing, deteriorating both customer experience and labor cost efficiency.
Challenges
- Managing labor allocation across 250 locations with varying demand patterns.
- Lack of real-time capacity adjustment to meet peaks and troughs in customer flow.
- Inability to forecast demand dynamically resulted in excessive labor costs and employee dissatisfaction.
Solution
Day7 employed UKG’s WFM forecasting and scheduling tools, building an advanced, data-driven system that automated scheduling changes based on real-time sales volumes. Leveraging machine learning, the platform learned trends, reducing manual intervention.
The project achieved effective rollout within six months, covering 250 restaurants and improving labor planning precision.
Impact
- Enhanced scheduling accuracy yielded significant labor cost reductions.
- Improved employee satisfaction due to fair, demand-aligned shift planning.
- Better prepared stores to meet customer demand, boosting customer satisfaction and retention.
Conclusion
This transformation positions the QSR chain to scale operations sustainably, demonstrating how intelligent workforce management powered by Day7 and UKG can drive operational excellence in consumer-facing industries.
